Delivery & Returns

Delivery Information

UK standard delivery is charged at £2.99 and takes up to 4 days. We offer free delivery for purchases over the value of £50.00 within the UK only (this offer excludes Southern Ireland and International deliveries). 

Next day delivery service is offered and charged at £5.99 and takes 1-2 days. This service is exclusive to UK deliveries. Orders placed Monday to Thursday before 1 pm GMT will be delivered next day, orders placed after 1pm will take 2 working days. 

International deliveries are charged at £9.99 and usually take up to 7 days. Southern Ireland & Europe take 2-4 days and the Rest of the World 4- 7 days, but can be dependent on domestic postal services for the particular country.


Returns Information

Online and telephone purchases can be returned free of charge with Royal Mail within 28 days of receipt (free returns excludes Southern Ireland and International territories however). 

Item(s) must be returned in their original packaging, unworn and in a re-saleable condition. You can return item(s) to a James Lakeland stand alone store, but not a concession or outlet within a House of Fraser, Fenwick's, Independent department store or boutique, or via post by following the below instructions. 

To return your order simply re-package your order and use the Royal Mail returns label and take to your nearest Post Office. 

 

To re-package the item(s):

- Attach the Royal mail returns label from your dispatch note to your parcel, making sure you have removed the original address label. 

- Package your parcel securely and ideally the goods should be returned in their original packaging. 

- Take the parcel to the Post Office. You will be issued with a receipt, which should be retained until the refund is processed. 

 

Returns address: 

James Lakeland Ltd

Ground Floor Premises

Cherry Tree Hill House

99a Great North Road

East Finchley

London

N2 0FB

UNITED KINGDOM

Top