Delivery & Returns

Delivery Information

UK standard delivery is charged at £2.99 and takes up to 4 days. 

Next day delivery service is offered and charged at £5.99 and takes 1-2 days. This service is exclusive to UK deliveries. Orders placed Monday to Friday before 3 pm GMT will be delivered next day, orders placed after 3pm will take 2 working days. Orders placed on Saturday Next Day delivery will take 2 working days. 

International deliveries are charged at £9.99 and usually take up to 7 days. Southern Ireland & Europe take 2-4 days and the Rest of the World 4- 7 days, but can be dependent on domestic postal services for the particular country.

Christmas Delivery

For Guaranteed Christmas delivery, order by 3pm (UK GMT):

Tuesday 18th December - Standard Delivery

Friday 21st December - Next Day Delivery

Orders placed after the 21st December may experience delays due to the Christmas period. 


Returns Information

Online and telephone purchases can be returned free of charge with Royal Mail within 28 days of receipt (free returns excludes Southern Ireland and International territories however). 

Item(s) must be returned in their original packaging, unworn with the returns tag on and in a re-saleable condition. You can return item(s) to a James Lakeland stand alone store, but not a concession or outlet within a House of Fraser, Fenwick's, Independent department store or boutique, or via post by following the below instructions. 

To return your order simply re-package your order and use the Royal Mail returns label and take to your nearest Post Office. 

Christmas Returns

We've extended our returns policy for the Christmas period. All online items purchased between the 18th November and the 24th December can be returned until the 18th January 2019.

To re-package the item(s):

- Attach the Royal mail returns label from your dispatch note to your parcel, making sure you have removed the original address label. 

- Package your parcel securely and ideally the goods should be returned in their original packaging. 

- Take the parcel to the Post Office. You will be issued with a receipt, which should be retained until the refund is processed. 


Returns address: 

James Lakeland Ltd

Ground Floor Premises

Cherry Tree Hill House

99a Great North Road

East Finchley


N2 0FB